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If you received the following message...
Login credentials supplied are not valid. Please enter a valid User ID and Password.
We apologize for the delay and inconvenience this has caused. Please take a moment to confirm the following:
  • The User ID was spelled correctly. (Please note that the user ID is NOT case sensitive.)

  • The correct Password was entered and spelled correctly. (REMEMBER: passwords ARE case sensitive.) If you have forgotten your password, contact your customer site administrator for assistance or go to the Motorola Membership Site for additional help.

  • Your Motorola Membership Account has been set up and activated. (If unsure, contact your Customer Site Administrator for more information or go to the Motorola Membership Site for additional help.)

  • Your Motorola Online Account has been set up and activated. (If unsure, contact your Customer Site Administrator for more information.)

  • The Motorola Online Site is operational.
    1. If the site down and your need is not immediate, please try again later.
    2. If your need is urgent, contact your Customer Site Administrator or Motorola Customer Care contact for assistance.

    We appreciate your patience during this time.
Motorola Contact Information:
Motorola Membership Account:
Link: Motorola Membership Site
Motorola Customer Care:
Phone number: 1-800-814-0601